File Name: mastering team skills and interpersonal communication .zip
- Chapter 2: Mastering Team Skills and Interpersonal Communication
- Barriers to Effective Communication
- 10 Tips for Improving Your Nonverbal Communication
- 2 Ch02 Mastering Team Skills and Interpersonal Communication.ppt
Chapter 2: Mastering Team Skills and Interpersonal Communication
Download PDF. A short summary of this paper. Collaboration—working together to meet complex challenges—has become a core job responsibility for roughly half the U.
A team is a unit of two or more people who share a mission and the responsibility for working to achieve a common goal. Problem-solving teams and task forces assemble to resolve specific issues and then disband when their goals have been accomplished.
Such teams are often cross-functional, pulling together people from a variety of departments who have different areas of expertise and responsibility. Diversity of opinions and experiences can lead to better decisions, but competing interests can create tension.
Committees are formal teams that can become a permanent part of the organizational structure. Group Dynamics Group dynamics are the interactions and processes that take place among members in a team. Productive teams tend to develop positive norms, informal standards of conduct that members share and that guide member behavior. If you approach conflict with the idea that both sides can satisfy their goals to at least some extent a win-win strategy , you can minimize losses for everyone.
When teams collaborate, the collective energy and expertise of the various members can lead to results that transcend what each individual could do otherwise.
However, collaborating on team messages requires special effort. A wiki is a website that allows anyone with access to add new material and edit existing material. Chapter 8 addresses wikis in more detail. Social Networks and Virtual Communities Social networking technologies are redefining teamwork and team communication by helping erase the constraints of geographic and organization boundaries. In addition to enabling and enhancing teamwork, social networks have numerous other business applications and benefits covered in Chapter 7.
Virtual communities or communities of practice link employees with similar professional interests throughout the company and sometimes with customers and suppliers as well.
Social networking can also help a company maintain a sense of community even as it grows beyond the size that normally permits a lot of daily interaction. Giving—and Responding to—Constructive Feedback Constructive feedback, sometimes called constructive criticism, focuses on the process and outcomes of communication, not on the people involved.
Destructive feedback delivers criticism with no guidance to stimulate improvement. In small meetings, attendees often make their own notes on their copies of the agenda. Basic teleconferencing involves three or more people connected by phone simultaneously. Videoconferencing combines live audio and video letting team members see each other, demonstrate products, and transmit other visual information.
Web-based meeting systems combine the best of instant messaging, shared workspaces, and videoconferencing with other tools such as virtual whiteboards that let teams collaborate in real time. Section 5: Improving Your Listening Skills Learning Objective 5: Identify three major modes of listening, describe the listening process, and explain the problem of selective listening.
Selective listening is one of the most common barriers to effective listening. To remember material, you must first capture it in short-term memory, than successfully transfer it to long-term memory. Nonverbal communication is the interpersonal process of sending and receiving information, both intentionally and unintentionally, without using written or spoken language.
Section 7: Developing Your Business Etiquette Learning Objective 7: Explain the importance of business etiquette, and identify three key areas in which good etiquette is essential.
Etiquette is now considered an essential business skill. Personal appearance may be thought of as an element of etiquette and sends a strong signal to managers, colleagues, and customers. Your phone habits say a lot about how much respect you have for the people around you. When introducing yourself, include a brief description of your role in the company.
Those who place the good of the organization before themselves will agree with the colleague who stated the goal of the team was to solve a problem for the company and not seek personal recognition. Those who are most interested in advancing their own careers, as the person described in the story, will most likely agree that Mueller behaved in an unethical manner.
You might want to ask students if Mueller had taken one minute to introduce each team member to the board, would they be satisfied with his decision. Students will no doubt have a range of opinions on this matter, and those opinions will be influenced by their experiences as employees and as consumers and by their relative depth of perspective in matters of business.
Any considered response to this question needs to include context and common sense, however. For example, one would be hard-pressed to mount a strong defense for body art and other appearance choices that openly clash with the brand image and customer experience that a company is spending thousands or millions of dollars to create and protect. This question is more nuanced that the previous issue, but again it comes down to a matter of context and common sense.
A building supplies wholesaler and a bank might both cater to a clientele fond of body art, brand message and customer experience mean two different things to these two businesses. Of the choices offered in the text, calling her on the phone might be the best means to contact her. Dropping by her office unannounced allows for the possibility that she will not be able to meet with you and this might leave you frustrated, sending an email eliminates your vocal characteristics and increases the chances that she might misinterpret your message, and inserting a sarcastic comment on the wiki not only avoids the problem but also allows the firm to see your comments.
Few activities in business today are the sole focus of a single individual, so successful teamwork is vital to virtually everything a company does. Even individual salespeople who travel from customer to customer outside the office rely on a support staff to coordinate schedules, provide customer service, and help with other tasks. Similarly, marketing and research teams rely on feedback from the salespeople.
Moreover, many tasks are just too large for any single person, and many others require input and insights from multiple employees. As a result, successful teams can improve productivity, creativity, employee involvement, and even job security. Groupthink is the willingness of team members to set aside personal opinions and values to go along with the rest of the team, because belonging to the group seems more important than making the right decision.
Groupthink can lead to poor-quality decisions and ill-advised actions, sometimes inducing people to act unethically. Employees and companies can take advantage of social networking technologies by erasing the constraints of geographical and organizational boundaries, as well as enabling and enhancing teamwork.
Wikis tend to have fewer rules and procedures and lower skills requirements than formal content management systems, so companies choose them when fast, flexible, low-cost collaboration is important. The advantages of virtual meetings are lower costs and resource usage, reduced wear and tear on employees, and access to wider pools of expertise than might be willing or able to attend meetings and job teams in person.
The listening process consists of receiving actually hearing the message , decoding assigning meaning , remembering storing the message for future reference , evaluating weighing the ideas , and responding reacting to the message.
An individual can communicate nonverbally through the use of facial expression, gesture and posture, vocal characteristics, personal appearance, touching behavior, and time and space.
Etiquette is important for multiple reasons. Teams rely on frequent, sometimes constant, interaction between members.
Without some attention to etiquette, members can start to resent one another. At the very least, that resentment can create distractions, and in the worst cases, it can create dysfunctional behavior. Poor etiquette can also drive away customers, investors, and potential business partners. At a personal level, it can be severely career-limiting, for the simple reason that few people want to work with or for ill-mannered louts. Answers will vary, but students should recognize the opportunity to turn the conflict into a constructive means for bringing important issues into the open, increasing the involvement of other team members, and generating creative ideas for solving a problem.
In the email message, students should discuss the benefits of social networking e. Nonverbal signals also regulate the flow of conversation. For example, to discourage an out-of-turn speaker, depending on the culture, such signals might include facially expressing interest or boredom, covering lips with a finger, or frowning.
At the same time, a motion of the hand or widening curious eyes could encourage a speaker to continue. Students should recognize the different, sometimes vastly different, contexts of in-person and online communication.
Online media create a certain emotional distance that can lull people into forgetting that another human being is on the other side of the conversation. And, of course, if people are communicating online anonymously, the potential for rude behavior skyrockets as people feel free to engage in unsocial behavior in the belief that their hidden identities renders them immune from consequences.
This situation invites students to acknowledge that gestures can be just as important as facial expressions since they can also influence the reception of a message. Conference Room 3 I. Call to Order II. Director Reports A. New Business A. Discussion of Cost Overrun Issues 20 minutes B. Announcements VI. Adjournment Exercises 1. In the presentation, students should discuss challenges such as how to ensure that employees present a positive image of the organization through the messages they send.
The exercise provides a good opportunity to analyze how the team negotiated the process of developing the presentation and agreeing upon content, organization, and other aspects. This exercise challenges students to prepare and deliver arguments in support of their viewpoints, and then set those viewpoints aside in order to evaluate all of the arguments objectively.
Emphasize the process of dealing with conflict in constructive ways without allowing it to hinder the progress of the team. Students may offer a variety of ways to deal with this situation. For example, next time the member calls for a vote prematurely, the student—who is the leader—can politely intervene and suggest that the vote be postponed until all members have had their say.
Encourage students to implement the guidelines for effective collaborative writing listed in the chapter. At least one team is likely to attempt writing as a group.
If so, having them describe the experience is a helpful way for everyone in the class to gain a better understanding of the challenges associated with attempting to do so.
This exercise gives students the opportunity to imagine their responses to an uncomfortable situation when they probably have little personal or positional power to deal with it. Looking for opportunities to quietly lead by better example is another avenue to consider. This exercise gives students an opportunity to practice listening, observing nonverbal cues, and critiquing a group in action.
To answer the questions, students will have to pay attention to a number of things occurring at the meeting. What is obvious to one person may be worth noting to another.
Barriers to Effective Communication
Post a Comment. Communicating Effectively in Teams. A team is a unit of two or more people who share a mission and the responsibility for working to achieve a common goal. Problem-solving teams and task force assemble to resolve specific issues and then disband when their goals have been accomplished. Committees are formal teams have usually have a long life span and can become a permanent part of the organizational structure.
sundownerpark.orgSolutions-Manual 2: Mastering Team Skills and Interpersonal Communication 2-1.
10 Tips for Improving Your Nonverbal Communication
When a group works well together, it achieves the best results. That's why employers want to hire people with team building skills. Good team builders are able to help groups work together well and meet their goals. Being able to build and manage a successful team is a qualification for many different types of jobs.
Who Am I? Learning Objectives After studying this chapter, you will be able to do the following: 1. List the advantages and disadvantages of working in teams, describe the characteristics of effective teams, and highlight four key issues of group dynamics.
2 Ch02 Mastering Team Skills and Interpersonal Communication.ppt
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A Categorisation of Barriers to Communication
ГЛАВА 17 Дэвид Беккер ступил на раскаленные плиты площади Испании. Прямо перед ним над деревьями возвышалось Аюнтамьенто - старинное здание ратуши, которое окружали три акра бело-голубой мозаики азульехо. Его арабские шпили и резной фасад создавали впечатление скорее дворца - как и было задумано, - чем общественного учреждения. За свою долгую историю оно стало свидетелем переворотов, пожаров и публичных казней, однако большинство туристов приходили сюда по совершенно иной причине: туристические проспекты рекламировали его как английский военный штаб в фильме Лоуренс Аравийский. Коламбия пикчерз было гораздо дешевле снять эту картину в Испании, нежели в Египте, а мавританское влияние на севильскую архитектуру с легкостью убедило кинозрителей в том, что перед их глазами Каир. Беккер перевел свои Сейко на местное время - 9. 10 вечера, по местным понятиям еще день: порядочный испанец никогда не обедает до заката, а ленивое андалузское солнце редко покидает небо раньше десяти.
Сьюзан закрыла дверь и подошла ближе. Голоса заглушал шум генераторов. Казалось, говорившие находились этажом ниже.
Она услышала шелест одежды, и вдруг сигналы прекратились. Сьюзан замерла. Мгновение спустя, как в одном из самых страшных детских кошмаров, перед ней возникло чье-то лицо.
Сьюзан высвободилась из рук обмякшего Хейла, не понимая, что произошло. Стратмор подхватил ее и слегка обнял, пытаясь успокоить. - Ш-ш-ш, - утешал он. - Это. Теперь все в порядке.
- Я не из севильской полиции. Меня прислала сюда американская правительственная организация, с тем чтобы я нашел кольцо. Это все, что я могу вам сказать.
- Так скажите же мне. Стратмор задумался и тяжело вздохнул. - Пожалуйста, сядь, Сьюзан.
Стратмор вздрогнул и замотал головой: - Конечно. Убивать Танкадо не было необходимости. Честно говоря, я бы предпочел, чтобы он остался жив. Его смерть бросает на Цифровую крепость тень подозрения.
- Халохот думал, что поблизости никого. Халохот какое-то время наблюдал за происходящим, потом скрылся за деревьями, по-видимому, выжидая. - Сейчас произойдет передача, - предупредил Смит. - В первый раз мы этого не заметили. Сьюзан не отрываясь смотрела на эту малоприятную картину.
- Только цифровой. Нам нужно число.